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Terms & Conditions

Privacy Statement

This privacy policy sets out how Little Paperie uses and protects any information that you give Little Paperie when you use this website. “Little Paperie” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. “Little paperie” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 12th December 2016 .

What we collect
We may collect the following information:
• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer service

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suit- able physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 


 

Little Paperie Shipping

We use Royal Mail to ship all of our parcels. Everything is sent by first class post. Prices vary depending on the items you have ordered and the size and weight of the package.

Our postage prices are subject to change at anytime.

We aim to ship all parcels where possible within 2 working days. Orders placed after 4pm on a Friday will be shipped no later than the following Tuesday.

If you require your parcel to be sent urgently it may be possible to send your order by a recorded or special delivery service. To give you the best options possible please give us a call at our shop on 01335 343864 and we will work with you to ensure we get your items to you as quickly as we can.

Can we deliver outside the UK? Yes of course we can! Extra delivery charges will apply but please contact us at shoponline@littlepaperie.com and we can discuss your requirements further.

 


 

Little Paperie Customer Service

Little Paperie prides itself on having a very high level of customer service {as you can see from our customer comments!} and it keeps a smile on our faces when our customers are also kept happy!

We will always endeavour to keep the stock levels on our website as current as possible. If for any reason an item you have ordered is not available we will contact you by phone or email within 48 hours to see if you would like an alternative product, to keep the item on back-order or to cancel your order and receive a full refund.

If you are unable to find a product you are looking for or would like us to try and source a specific item from one of the brands we stock online or in-store then please get in touch with us either by phone {01335 343864} or email at shoponline@littlepaperie.com and we will do our best to help!

 


 

Little Paperie Reservation Service

There may be times where we offer the option of reserving a product so you are able to pay for the item in advance of us receiving the stock and we will ship it to you as soon as it arrives at Little Paperie. Where possible we will always advise an approximate date that stock should be available.

If you have any questions about anything at all please don’t hesitate to get in contact, as we are more than happy to help. Just send us an email to shoponline@littlepaperie.com and we will get back to you within 48 hours.

 


 

Little Paperie Prices

All the prices on our website are shown in Great British Pounds £ {GBP}. Our product prices are subject to change as prices can vary from time to time with our suppliers.

 


 

Little Paperie Refund policy

Unfortunately, we are unable to offer a refund if you simply change your mind so please be aware of this when you commit to buy. We are only able to offer an exchange, credit note or refund if the goods are misdescribed or faulty as this is your legal right.

We must be notified of any damaged, faulty, or missing goods within 7 days and where possible send us any photos so we can help to resolve the problem as soon as possible.

Your legal rights :- When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

 

Last updated: 12th December 2016.

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